Effective Date: 21 June 2025
Last Updated: 21 June 2025

This Privacy Policy (“Policy”) explains how YOGARA (“we”, “us”, “our”) collects, uses, discloses, and protects the personal information you provide while using our website https://yogara.in and services, in accordance with applicable Indian laws, including the Information Technology Act, 2000, RBI Guidelines, and evolving Data Protection laws such as the Digital Personal Data Protection (DPDP) Bill.

By accessing our website or purchasing goods or services from us, you agree to the terms of this Policy and consent to our collection, storage, usage, and transfer of your data in accordance with this Policy.

1. What Data We Collect

We may collect the following personal and sensitive information:

• Full name
• Contact information (email address, phone number, billing/shipping address)
• Demographic details and preferences
• Personal data necessary to deliver services (such as health-related responses or form submissions)
• Transaction-related data (excluding sensitive card details)

Note: In compliance with RBI mandates, Yogara does not collect, store, or retain any credit card, debit card, or payment wallet details. All financial transactions are securely processed by authorized third-party payment gateway – Razorpay.

2. How We Use Your Data

We collect and use your data to:

• Fulfill orders and deliver services
• Provide personalized yoga content, updates, and support
• Respond to queries and process requests
• Improve product and service quality
• Maintain internal records, audits, and compliance
• Send promotional content (where explicitly opted in)

3. Data Sharing & Disclosure

We may share your data with:

• Trusted third-party service providers (e.g., payment gateways, logistics, web hosting platforms)
• Internal team members or trainers, only as needed to provide a service
• Auditors, legal advisors, and consultants for regulatory or compliance reasons
• Government authorities or law enforcement if required by law or court order

All data sharing is governed by strict contracts and confidentiality terms, ensuring your information remains protected.

4. Use of Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies allow us to:

• Understand user behavior on our website
• Offer personalized recommendations
• Maintain login sessions and cart functionality

You may refuse cookies via your browser settings, but this may affect your ability to access some services. Some third-party cookies (used by analytics or payment partners) are beyond our direct control and governed by their respective privacy policies.

5. Your Rights

Under applicable Indian law, you have the right to:

• Access or review your personal data
• Request correction of inaccurate or outdated information
• Withdraw consent at any time by emailing us at: info@yogara.in

Please note that withdrawal of consent may affect our ability to provide services. Your rights will be honored subject to applicable legal and contractual obligations.

6. Data RetentionWe retain your data only as long as:

It is necessary to provide you services

• Required under applicable laws, tax obligations, or business purposes

Once data is no longer needed, it will be securely deleted or anonymized.

7. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, misuse, or disclosure.

• Access to personal data is limited to trained personnel under confidentiality agreements.
• Payments are processed through PCI-DSS compliant payment gateways only.
• No card details are stored on our servers at any point.

8. Changes to this Policy

We reserve the right to update this Policy as required by law or service improvements. Updated versions will be posted on this page with the Effective Date at the top.

We recommend you periodically review this page to stay informed.

9. Grievance Officer / ContactIn compliance with Indian IT laws, if you have any concerns, questions, or complaints related to your data, please contact:

Grievance Officer: Abirami Karunakaran
📩 Email: info@yogara.in
🌐 Website: https://yogara.in

We will aim to respond to all grievances within the timelines prescribed under Indian law.